Returns and exchanges

Return policy

The returns are free for peninsular Spain. You can try everything calmly at home and return or change what you do not like.

Once the return is requested, we will send you a label that you will have to stick on the package. The transport company will pick you up at the selected address or point of interest.

You can return any item up to 28 days after receiving it. We will process your refund in 15 business days after the return. The value of the refund will be equal to the price you paid for the items at the time of purchase.

If you return a product financed by SeQura, the financial company returns the amount of all your payments in the account associated with the same card with which you made those payments.

We inspect all products when they are received and we reserve the right not to reimburse those items that are in poor condition. All products as well as their packaging must be returned in their original condition, including labels. If the package is in good condition, the amount will be refunded in 7 working days.

Exchange policy

If you want to make a change, you must first make a return to later, make a new order.

Return cost

Returns are free on orders for mainland Spain. You can consult the following table to know more.

Return cost
Spain and Portugal (peninsula)0 €
Balearic5 €
Canary islandsShipping not available
Europe 1 *15 €
Europe 2*20 €
Rest of the worldAsk for an estimate by email

* Europe 1: Italy, France, Germany, United Kingdom, Belgium, Holland, Poland and Czech Republic.

* Europe 2: Austria, Sweden, Ireland, Denmark and Greece.

Returns can also be charged to the customer if he prefers.