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Purchase conditions

Purchases made in Claudiacivilleri.com are subject to the general conditions of purchase contained in the page at the time of the corresponding purchase order. The formalization of an order implies the full acceptance of the same. The present conditions of purchase have been exposed with the due advance, in accordance with the current legislation.

1. Prices and Shipping Costs:

All prices shown on the website include 21% VAT and standard shipping is free on orders from mainland Spain.

Prices may be subject to a surcharge depending on the method of delivery or the method of payment chosen, these surcharges are conveniently reported on the order page.

As soon as you have added your articles to the shopping cart and access to the order page, you will easily know how much you finally have to pay when placing your order depending on the destination of your purchase (it may affect the shipping costs), the shipping method and the payment method chosen.

2. Delivery deadlines

The delivery time for Spain peninsular is 48h.

2.1 User responsibility

The user or customer is responsible to verify before placing the order that the shipping address is correct and that it includes all the necessary data for delivery, including street, number, floor, door, zip code, province, municipality and country.

In case the shipping address is wrong, CLAUDIA CIVILLERI will not be responsible for delays in delivery or additional shipping costs to finalize delivery at the correct address.

The customer may choose to pay the increase in shipping cost or request a refund of the order, which will be deducted shipping costs to the wrong address, even if the order had free shipping costs, since the order has not been could be completed by a negligence on the part of the client.

2.2 Delays in deliveries in Peninsula and Balearic Islands

If at any time you were to suffer a delay in the delivery of your purchase, we would contact you by email or phone with sufficient notice and we would give you the new delivery deadline, if you did not agree,

You can cancel the order without any commitment.

3. Means of payment

CLAUDIA CIVILLERI allows payments to be made in the following ways:

  1. Bank transfer: making a transfer for the value of the purchase to the account that we will put at your disposal at the time of purchase. The shipment will be made after confirmation by our bank.

    The order will be reserved for 2 days. If you think it will take longer, please contact us.

  2. Credit or debit card: You can pay comfortably with your credit or debit card.

  3. Paypal: Make secure purchases with Paypal, without sharing your financial information with third parties.

4.Exchange or refund policy

4.1Legal Right of Withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the acquired goods. To exercise the right of withdrawal, you must notify CLAUDIA CIVILLERI at Avda. Los Ángeles, 5 3ºc, 26500 Calahorra (La Rioja), at telephone number 677 102 422 or by email to claudia@claudiacivilleri.com your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by mail postal, fax or email). You also have the option to request the withdrawal or any other unequivocal statement through our contact form. If you resort to this option, we will notify you without delay of a lasting support (for example, by e-mail) the receipt of said withdrawal.

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

4.2 Return Policy

Returns are free. You can try everything calmly at home and return or change what you do not like.

Once the return is requested, we will send you a label that you will have to stick on the package. The transport company will pick you up at the selected address or point of interest.

You can return any item up to 28 days after receiving it. We will process your refund in 15 business days after the return. The value of the refund will be equal to the price you paid for the items at the time of purchase.

We inspect all products when they are received and we reserve the right not to reimburse those items that are in poor condition. All products as well as their packaging must be returned in their original condition, including labels. If the package is in good condition, the amount will be refunded in 7 working days.

4.2 Policy of changes

If you want to make a change, you must first make a return to later, make a new order.